Refund Policy

Refund Policy (for your gym, classes, personal training) 

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Shuswap Fitness Club Refund Policy

At Shuswap Fitness Club, we are committed to providing excellent service and support. Please review our refund policy below:

Memberships

• Monthly and 12/6-Month Plans: All membership fees are non-refundable after purchase. Cancellations can be made according to the terms of your agreement (e.g. cancel anytime for month-to-month).

• Medical Exemptions: Refunds or account holds may be considered for long-term medical issues with a valid doctor’s note.

• Punch Passes: Unused punch passes are non-refundable but may be transferred to another individual upon request.

Personal Training

• Sessions: All personal training sessions must be canceled or rescheduled with at least 24 hours’ notice. Missed or late cancellations will be charged in full.

• Packages: Training package purchases are non-refundable. In exceptional cases (medical or relocation), a partial credit may be issued at management’s discretion.

Fitness Classes

• Drop-In & Punch Passes: No refunds for missed classes. Class punch passes are valid for 6 months from the date of purchase.

Products (e.g. Smoothies, Supplements)

• Due to health regulations, no refunds or exchanges on food, drink, or supplement products.

Disclaimer

Shuswap Fitness Club Disclaimer

Participation in any fitness activity at Shuswap Fitness Club is at your own risk. Before beginning any exercise or nutrition program, please consult with your physician. By using our facility, equipment, or services, you acknowledge and accept that physical activity may involve risks of injury.

Shuswap Fitness Club, its trainers, staff, and affiliates are not liable for any injuries, accidents, or health conditions that may arise from your participation. Clients are responsible for communicating any pre-existing medical conditions or injuries prior to engaging in training or group classes.

All recommendations made by our trainers are for educational purposes and are not a substitute for professional medical advice.

 What to Include in a Refund Policy (Checklist for You)

1. Non-refundable items

   • Clearly state which services are non-refundable (e.g. memberships, training packages, smoothies).

2. Conditions for partial refund or credit

   • Include criteria like injury (with doctor's note), relocation, or medical leave.

3. Notice period requirements

   • State how much notice is needed to cancel/reschedule a session without penalty (usually 24 hours).

4. Transferability

   • Mention if passes or memberships can be transferred to another person.

5. Time limits

   • Set expiration periods for punch passes or unused classes (e.g. 6 months).

6. Special cases

   • Allow some discretion for management-approved cases.